One of the most common complaints the Wingman hears from consumers is one that could’ve been avoided entirely. In this Ask the Manufacturer Segment, Flagstaff/Rockwood Customer Service representative Melissa Hoover give her advice to consumers...
Handling customer service calls and emails is second nature to Melissa Hoover from the Rockwood/Flagstaff division of Forest River. But one type of issue seems to get more attention than any other. What is it? And how does this professional feel...
In spite of her youth, Flagstaff/Rockwood Customer Service representative Melissa Hoover is extremely passionate about providing the best ownership experience possible for every owner of one of their brands. In this short interview with the Wingman...
A designated driver needed to buy an RV? In this opening segment of The RV Show USA, the Wingman provides some ideas worth considering if you are going to buy a new RV. Do you really need a designated “driver”? Well, not exactly but you could...
Rockwood/Flagstaff’s Melissa Hoover is responsible for communication between consumers and dealers and works extremely hard to build trust and relationships between the Industry and RVers. How does she respond to a recent caller’s concerns regarding...
