2020 has been a year like none other for all Americans. For RV Manufacturers? Wow! In this part 1 conversation with the head of purchasing for Rockwood/Flagstaff, Mark Kritzman shares his perspective on the parts supply challenges that all...
Roger Beiler is head of the Warranty Department at Rockwood/Flagstaff and he’s seen it all in terms of RV warranty claims. In this final segment (on Warranties) in the Ask the Manufacturer series #20-37, Beiler and the Wingman discuss real-life...
Roger Beiler has overseen nearly every type of RV Warranty claim imaginable. In this short interview, Beiler explains to the Wingman the proper protocol of how to proceed with an RV Warranty claim including a discussion on how long it should take...
RV Warranties are rarely thought about until they are needed. But then what? In this Ask the Manufacturer Segment #20-35, Roger Beiler from Rockwood/Flagstaff discusses warranty issues and protocol with the Wingman. What is the proper protocol when...
We recently received a voicemail from a frustrated RVer who says they purchased an RV from an “unscrupulous” dealer. In this short segment, we present the voicemail to Andre Fisher from Flagstaff/Rockwood and hear his thoughts. If you have an RV...
Can RVs that look very similar vary in cost by $4,000-$6,000? Absolutely! Buy why? The answer is in things that you can’t readily see. And few buyers even consider them until it’s too late. From suspensions to flooring, to numerous other...
When legendary football coach Vince Lombardi began his dynasty, he started with the basics. He told his team “Gentlemen, this is a Football!” Sounds silly, right? But Lombardi built a string of winning seasons and legendary players around the...
Andre Fisher is the individual who helped the Wingman have a change of heart in how he viewed RV manufacturers and their commitment to quality. In this first-time appearance on The RV Show USA, Fisher shares some perspective as an industry insider...
